Cancellation
Before confirmation: full refund. After confirmation: full refund at least 24 hours before the confirmed meeting; 50% less than 24 hours before, if not started. No-show or service already started: normally no refund. If the platform/factory cannot fulfil or force majeure prevents the visit: full refund. Calculated on the package amount paid, using the time we receive your request.
Successful procurement -- fee credit policy
For eligible purchase orders with factories introduced through ChinaNavix:
- Cumulative eligible purchases above USD 0 and up to USD 10,000: refund 10% of this service fee.
- Above USD 10,000 and up to USD 20,000: refund 30% of this service fee.
- Above USD 20,000 and up to USD 30,000: refund 50% of this service fee.
- Above USD 30,000: refund 100% of this service fee.
Eligible purchases require evidence and manual verification. No eligible purchase means no refund. Refunds go to the original payment method. When a higher tier is reached, only the difference from the prior tier is refunded. Procurement and cancellation refunds together cannot exceed the amount paid for this order.